Terms & Conditions

CONDITIONS OF SERVICE

Prior to any form of instruction, the client is legally required to complete a Physical Activity Readiness Questionnaire (PAR-Q). The client must complete an 'About you' form, providing the requested details, specifically the emergency contact information. The voluntary consent and liability waiver aspects of the PAR-Q must be signed and dated by the client before exercise can commence. If any of the answers on the PAR-Q require medical clearance from the client's GP, this must be done BEFORE the first session. Finally, all clients agree to the following terms and conditions, upon signing the PAR-Q and 'About you' form.

Please note that terms may be amended at any point without notice.

SERVICES

Services offered by OPUS include, but are not limited to; Studio Personal Training, Home Personal Training, Fitness Evaluation, Home Training Plans, Group Fitness Classes and Massage Therapy.

PAYMENTS AND EXPIRY DATES

All payments are to be made to OPUS via one of the following:

  1. direct bank transfer
  2. credit/debit card payment
  3. on line payment system

Pricing of services is open to review, and may be changed at any time. Should this happen, all existing clients will be notified in advance. Please note a 3% charge will be added to all transactions made using an American Express card.

All individual sessions and consultations are valid for 1 month from purchase. Introductory blocks, block session purchases, vouchers and gift cards expire within 6 months of the purchase date.

REFUNDS

No refunds are available on completed sessions. If a refund is requested on block purchases, the client will be charged the cost of an individual session for each completed session, and refunded any outstanding balance. All refunds will be discussed between the client and OPUS; however, they are at the discretion of OPUS.

CANCELLATION AND ARRIVING LATE

OPUS must be given no less than 24 hours' notice if the client wishes to cancel a session. If less than 24 hours' notice is given, the cost of the session will be charged to that client's account. If the client's account has a balance of zero, this session may be deducted from following block bookings. This also applies to each client in relation to Semi-Private Sessions. If the client wishes to cancel or re-schedule a session, this can be done via the online booking system at www.opusfitness.co.uk or via email which should be directed to info@opusfitness.co.uk. lf the client is late, the session will finish at the originally scheduled finish time.

BOOKINGS

To book sessions, clients should use the OPUS online booking system, which can be accessed via www.opusfitness.co.uk. If a client is unable to access the online booking system, bookings can also be made via email, which should be directed to info@opusfitness.co.uk. Clients should have credit on their account before booking a OPUS service. If, however, a client books a service on line without sufficient credit on their account, that client will be contacted and asked to make a payment.

DATA PROTECTION

OPUS is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998. Your personal information will not be passed on to any third party without your express consent.

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